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Frequently Asked Questions

Most frequent questions and answers

We accept PayPal, Visa, MasterCard, American Express, and Discover through Stripe Checkout. Apple and Google Pay functionality is coming soon.

From the time you order your dope new gear, and the date you get your gear, there are two processes to consider. 

FULFILLMENT: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive a notification with shipping information if applicable. 

SHIPPING: You have several shipping options to choose from – they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.

If you signed up for an account at checkout, you can view the status of your order here: https://influenchill.com/my-account/orders

If you went through checkout as a guest, your order information will be sent to the email address supplied during the process. If you are having any issues, please contact hello@influenchill.com

DAMAGED ITEMS: The last thing we want is for you to be stuck with damaged gear. If an order arrives damaged,
then please get in touch with a photo within 7 days time!

WRONG SIZE: If you’re unhappy with the size you’ve received, first check that the size stated on the garment
matches the size stated on the sizing chart. Though rare, it’s possible that the garment was
mislabeled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at hello@influenchill.com and we’ll let you
know what your next steps are.

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual – it’s from a fixation agent applied during the printing process and it’s not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

Our collaboration selection process is currently invite-only at this time. Influenchill’s exclusive and unique collaboration campaign is unlike any other. Influenchill dedicates their creative campaign and marketing process energy into each partner collab. Therefore, we can only partner with a small number of influential and chill homies and brands.

If you believe your growing personal, or professional brand matches the brand values of Influenchill, please contact hello@influenchill.com

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Copyright 2021 © All rights Reserved. Design by Ebony Can Design
Copyright 2021 © All rights Reserved. Design by Ebony Can Design